Refund Policy

Refunds & Returns Policy

At Zelluxo, we prioritize your satisfaction. Our goal is to make the returns process as transparent and straightforward as possible while ensuring a positive experience with every order.

1. 30-Day Return Window

We offer a 30-day return policy, giving you 30 days after receiving your order to request a return.

To be eligible, your item must be returned in the same condition that you received it: unused, unopened, with its original packaging and tags, where applicable. You’ll also need your receipt or proof of purchase.

2. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@zelluxo.com.

For damaged or defective items, we may request photographs or other information to help us process your replacement or refund as quickly as possible.

3. Non-Returnable Items

Due to the personal-care and hygiene nature of our hair-care products, we cannot accept returns for products that have been opened or used.

If you are unsatisfied with your purchase, please contact our support team. We will review your situation and work with you to find an appropriate solution.

4. Cancellations

Orders may be cancelled for a full refund within 24 hours of purchase, provided the order has not already been processed or shipped.

After the 24-hour period, your order may have entered our fulfillment process and may no longer be cancelled. If you miss the cancellation window, you may still request a return once your order has been delivered, subject to the conditions outlined above.

5. Refunds & Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 7–10 business days.

• Original shipping fees are non-refundable, unless the item was received damaged, defective, or incorrect.
• Any applicable return shipping costs may be deducted from your refund.

To start a return, please contact us at support@zelluxo.com.