Política de envio
Shipping & Order Policy
At Zelluxo, we strive to get your hair-care essentials to you as quickly and securely as possible. Please review the information below carefully before placing your order.
Order Processing & Shipping Time
Processing Time
All orders require 1–2 business days for processing and quality checks before leaving our warehouse.
Estimated Shipping Time
Shipping times vary depending on your location and do not include customs or clearance delays.
- United States: 3–7 business days
- Canada & Europe: 3–7 business days
- Australia & New Zealand: 5–10 business days
- Central & South America: 5–15 business days
- Asia: 7–15 business days
- Africa: 15–30 business days
Maximum delivery timeframe: up to 30 business days, excluding processing time.
Shipping times are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or other events outside our control are not the responsibility of Zelluxo.
Order Cancellations
Once an order is placed, it begins processing immediately.
You have a 24-hour grace period after placing your order to request a cancellation.
Cancellation requests made after 24 hours cannot be guaranteed.
If your order can no longer be cancelled, you may contact our support team after delivery to initiate a return in accordance with our Return Policy.
Tracking Information
You will receive a shipping confirmation email containing your tracking number once your order ships.
Please allow 1–3 business days for tracking information to update after shipment.
In some cases, including free shipping, tracking information may be limited or temporarily unavailable.
If your tracking shows “No information available” for more than 5 business days after shipment, please contact us at support@zelluxo.com.
Lost or Missing Packages
Zelluxo is not responsible for orders delivered to an incorrect address provided by the customer at checkout. Please carefully review your billing and shipping information before completing your purchase.
If we make an error with your address or shipment, we will take full responsibility and work with you to resolve the issue at no additional cost.
Shipping Protection Options
Priority + Insured Shipping:
If your package is confirmed lost in transit, you may choose a replacement or refund.
Free Shipping or Priority Processing:
Lost packages will be reshipped once the loss has been confirmed by the carrier.
Customs & Import Fees
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are not included in your purchase price.
Zelluxo is not responsible for customs-related fees or delays.
By placing an order, you consent to international shipping and acknowledge that customs fees may apply upon delivery.
Need Help?
If you have any questions about your order, shipping, or delivery status, please contact us:
Email: support@zelluxo.com