Sales Terms & Conditions

Last updated: August 29, 2026

These Sales Terms & Conditions apply to all purchases made through the Zelluxo online store. By placing an order, you acknowledge that you have read and accepted these terms.

1. Products

Zelluxo makes reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

Product images are provided for illustrative purposes. Minor differences in packaging or appearance may occur.

2. Orders

When you place an order with Zelluxo, you agree to provide accurate and complete billing and shipping information.

After placing your order, you will receive an order confirmation by email. An order is considered accepted once we have confirmed and processed it.

Zelluxo reserves the right to refuse or cancel an order in cases including suspected fraud, incorrect pricing, product availability issues, or inaccurate customer information.

3. Prices & Payment

All prices displayed on our website are shown in the applicable currency at checkout.

Payment must be completed at the time the order is placed.

We accept the payment methods displayed at checkout. Your payment information is processed securely through our third-party payment providers.

4. Shipping

Orders are generally processed within 1–2 business days.

Estimated delivery times depend on the destination and shipping method selected at checkout.

Delivery times are estimates and are not guaranteed. Zelluxo is not responsible for delays caused by shipping carriers, customs, weather conditions, or circumstances beyond our reasonable control.

For complete information, please see our Shipping Policy.

5. Cancellations

You may request cancellation of your order within 24 hours of placing it.

After this period, your order may already have entered processing or shipping and cancellation may no longer be possible.

If your order has already shipped, you may request a return in accordance with our Refund Policy.

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy before making a purchase to understand the applicable eligibility requirements, return period, and refund conditions.

7. Promotions & Discounts

Promotional offers, discount codes, and special pricing may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other discounts and cannot be applied retroactively to previous purchases.

Zelluxo reserves the right to modify or end promotional offers at any time.

8. Product Use

Zelluxo products should be used only as directed on the product packaging or website.

Our products are intended for cosmetic and personal-care use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary.

9. Incorrect Information

If a product is listed with an incorrect price, description, or other information due to an error, Zelluxo reserves the right to correct the information and, where appropriate, cancel affected orders and issue a full refund.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Zelluxo shall not be liable for indirect, incidental, or consequential losses arising from the purchase or use of our products.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Changes to These Terms

Zelluxo may update these Sales Terms & Conditions from time to time.

The latest version will always be published on our website, with the updated date shown at the top of this page.

12. Contact

If you have any questions about these Sales Terms & Conditions, please contact us:

Zelluxo
Email: support@zelluxo.com
United Kingdom